- Emergency Evacuation/Repatriation. If a member suffers an illness or injury while traveling over 100 miles away from home, and cannot be treated by a local medical facility, they are transported by the most appropriate means to the nearest hospital capable of providing necessary treatment.
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Transportation of Mortal Remains. If a member loses their life while traveling over 100 miles from home, the member’s remains will be returned to the member’s place of residence. This service includes preparation, transportation, and container for transportation.
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Transportation of Escort. If the member needs emergency evacuation by air ambulance or repatriation by covered commercial airline, their spouse, other family member, or companion are free to accompany the member in flight, subject to space availability with priority given to medical equipment and personnel.
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Family Visitation. If a member is traveling alone and is expected to be hospitalized for more than 7 days, the spouse or another family member will be flown in, to be with the member. Also, expenses for accommodations and transportation during their stay, up to $100.00 per day for 10 days, are covered. All covered expenses in connection with Family Visitation must be pre-approved.
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Minor Children Return/Escort. If a member requires emergency evacuation, hospitalization for over 24-hours, or in the event of death, and the member’s minor children are left unattended, transportation home is furnished for them. A qualified attendant is also furnished to accompany minor children (if under the age of 16) when such action is deemed prudent.
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Vehicle Return. The travel assist provider will return the member’s vehicle home and bear the cost up to $1,000.00 when illness, injury, or death requires emergency evacuation or repatriation and the member in unable to drive the vehicle.
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24-Hour Information Service. Available to provide helpful information before and during travel. The multilingual staff is prepared to assist and coordinate the management of a wide variety of travel related situations. Services include information on required documents, immunization requirements, State Department Travel Advisory warnings, weather and hazard information about foreign locations and more.
- Medical Monitoring. If a member needs to be medically monitored, the travel assist provider’s duty physician will monitor the case, while acting as a liaison between the member, the local treating physician, and the family physician, as needed.
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Medical Referral. Provides referrals to a local doctor or hospital, when a member needs help in locating a doctor or hospital while traveling.
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Guarantee of Medical Expenses. If a member needs help for overseas claims, the assistance Company will arrange for payment or guarantee of payment to providers.
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Insurance Coordination. If a member needs help for overseas claims, the travel assist provider will assist in coordinating the claims procedure with the appropriate insurance program.
- Lost Documentation Service. If a member needs help to replace lost or stolen travel documents (i.e., passport, baggage, tickets, credit cards, etc.) the travel assist provider will advise and assist, where possible, in their replacement.
- Legal Assistance. If a member needs help arranging bail, local attorneys, embassies, cash advance, coordination, or payment for legal services from available resources of the traveler, the Assistance Company will provide referrals.
- Emergency Delivery of Prescription Items. If a member needs prescription medication or lenses not available locally, the travel assist provider will organize the delivery of the prescribed item when possible and legally permissible, to the member upon written authorization of the prescribing physician.
- Emergency Cash Transfers and Advances. The travel assist provider will arrange for emergency cash advances and transfers through additional sources including hotels, banks, Western Union, etc., if a member needs cash as a result of loss or theft. Limit of $500 per transaction. All transactions are subject to government availability and availability of personal credit.
- Language Assistance. Provides telephone interpretation if a member needs help communicating in a foreign country.
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